For those of you who are "in the know" I recently purchased a very nice phone system for our company. I've been learning to configure it, and let me tell you, this has been a task. The capabilities of the system are very impressive, but to use them I've had to pour over several 200+ page instruction manuals. To be honest, I enjoy part of this, but what I hate is that to really learn, one has to experiment. If I do something stupid, that risks our entire phone system, and thus our connection to our customer.
And the customer comes first!